Helpline Volunteer

The Dyslexia Association of London (DAL) has been providing a range of vital services to adults, parents, teachers and others interested in dyslexia for over 30 years.

We are currently looking for Helpline Volunteers to help us manage the community’s increasing number of queries.

Our team offers confidential, impartial advice and information on dyslexia. They are also here to listen and provide information and support that might help individuals in their day-to-day challenges with dyslexia.

Because we believe in making a positive change within the dyslexia community we are asking for a commitment of a minimum of 4 months.

The candidate will have:

  • Dyslexia knowledge
  • Excellent interpersonal skills
  • A sensitive and empathetic approach
  • Good communication skills
  • Basic computer skills
  • The ability to adapt to a variety of situations that present within calls
  • The ability to remain calm under pressure

This is a self-starting remote working role. Successful candidates are expected to work under minimal supervision and report to the operations manager.

If you have a good understanding of dyslexia, listening skills and a friendly telephone manner, we’d love to hear from you!

If you’re interested in this role, please get in touch at